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Terms and Conditions

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New England Connect USA’s Platform Terms and Conditions

Last Updated October 1, 2024

Note: This policy accompanies New England Connect LLC’s Terms and Conditions, Privacy Policy, End User License Agreement, Returns and Refunds Policy, and other policies found in the “Policies” area.

Welcome to the collection of websites operated by New England Connect LLC, referred to collectively as “The NE6 Platform.” This includes:

Summary: By using our services, you agree to comply with all our terms and conditions. If you disagree, please stop using our services immediately. We are New England Connect LLC, doing business as New England Connect USA, NEConnect, NECUS, NE6, and NE6US (“Company,” “we,” “us,” “our”), a company registered in Massachusetts, United States, at 82 Wendell Ave, Suite 100, Pittsfield, MA 01201. We operate the websites https://newenglandconnect.com, https://marketplace.newenglandconnect.com, and https://support.newenglandconnect.com (collectively the “NE6 Platform”) as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively the “NE6 Platform”). You can contact us through support ticket using your NE6 Directory Account at https://newenglandconnect.com/submit-ticket/, by email at support@newenglandconnect.com, or by mail to 82 Wendell Ave, Suite 100, Pittsfield, MA 01201, United States.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and New England Connect LLC, concerning your access to and use of the NE6 Platform. You agree that by accessing the NE6 Platform, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE NE6 PLATFORM AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Notification to Users: You will be notified of changes to these terms on the NE6 Platform through notifications on the platform.

The NE6 Platform is intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of and be directly supervised by their parent or guardian to use the NE6 Platform. If you are a minor, you must have your parent or guardian read and agree to these Legal Terms prior to you using the NE6 Platform. We recommend that you print a copy of these Legal Terms for your records.

OUR NE6 PLATFORM

The information provided when using the NE6 Platform is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the NE6 Platform from other locations do so on their own initiative and are solely responsible for compliance with local laws if and to the extent local laws are applicable.

The NE6 Platform is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.) so if your interactions would be subjected to such laws, you may not use the NE6 Platform. You may not use the NE6 Platform in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

We also comply with international data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union. This ensures that your data is handled in accordance with global standards for privacy and security. While we are based in the USA and focus on the New England States, we grant worldwide access to our platform for users. However, only users with addresses located in a New England State are permitted to list establishments, events, or become sellers/vendors on our platform.

INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property: 

We are the owner or the licensee of all intellectual property rights in our NE6 Platform, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the NE6 Platform (collectively the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Trademarks”). The Content and Trademarks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world. The Content and Trademarks are provided in or through the NE6 Platform “AS IS” for your personal, non-commercial use or internal business purpose only.

Your Use of Our NE6 Platform: 

Subject to your compliance with these Legal Terms, including the “PROHIBITED ACTIVITIES” section below, we grant you a non-exclusive, non-transferable, revocable license to:

  • Access the NE6 Platform; and
  • Download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the NE6 Platform and no Content or Trademarks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever without our express prior written permission.

If you wish to make any use of the NE6 Platform, Content, or Trademarks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: support@newenglandconnect.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our NE6 Platform or Content, you must identify us as the owners or licensors of the NE6 Platform, Content, or Trademarks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the NE6 Platform, Content, and Trademarks. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our NE6 Platform will terminate immediately.

USER REPRESENTATIONS

By using the NE6 Platform, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not under the age of 13; (5) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the NE6 Platform; (6) you will not access the NE6 Platform through automated or non-human means, whether through a bot, script, or otherwise; (7) you will not use the NE6 Platform for any illegal or unauthorized purpose; and (8) your use of the NE6 Platform will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the NE6 Platform (or any portion thereof).

USER REGISTRATION

You may be required to register to use the NE6 Platform. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine in our sole discretion that such username is inappropriate, obscene, or otherwise objectionable.

PRODUCTS

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the NE6 Platform. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

PURCHASES AND PAYMENT

We accept the following forms of payment: 

ACCEPTED PAYMENT METHODS

NE6 Directory and Social Accepted Payments:

  • NE6 Directory Wallet Payments
  • PayPal and PayPal Pay Later
  • Stripe
  • Credit Card payments via PayPal or Stripe

NE6 Marketplace Accepted Payments:

  • NE6 Marketplace Wallet Payments
  • Amazon Pay
  • Apple Pay
  • Google Pay
  • PayPal and PayPal Pay Later
  • Stripe
  • Credit Card payments via Amazon Pay, PayPal, or Stripe

General Mailed Payments Policy:

  • Mailed payments are generally not accepted; however, exceptions may be made. Under no circumstances shall payments be made directly to the seller or vendor off of the NE6 Platform. For appropriate processing and tracking, all mailed payments must be sent to:
    • New England Connect LLC
    • Attention: Invoicing
    • PO Box 2045
    • Framingham, MA 01701

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the NE6 Platform. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing even if we have already requested or received payment.

We reserve the right to refuse any order placed through the NE6 Platform. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Fee Schedule Policy: For detailed information regarding fees, please refer to our Fee Schedule Policy.

Tax Compliance: Any user with $600 or more worth of sales in a calendar year is required to fill out a 1099-K form. This necessitates providing New England Connect LLC with their Employer ID or Social Security Number, as required by law for tax and reporting purposes. Any funds over $600 will not be paid out unless the 1099-K form is completed.

SUBSCRIPTIONS

Billing and Renewal: Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge until such time as you cancel the applicable order. The length of your billing cycle will depend on the type of subscription plan you choose when you subscribed to the NE6 Platform.

Trial: We may offer a trial to new users who register with the NE6 Platform. The account will be charged according to the user’s chosen subscription at the end of any trial period.

Cancellation: You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our NE6 Platform, please email us at support@newenglandconnect.com.

Fee Changes: We may from time to time make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

RETURN/REFUNDS POLICY

Return and Refund Policy for Physical Items: All sellers on our site are bound to a 14-calendar-day return period on physical items from the date of purchase. The item must be delivered within the 14-day period, or the seller must allow the buyer a minimum of 7 days from the date of delivery to request a return and have the item(s) in transit being shipped back. If an item has not been shipped within 14 days after payment, the customer reserves the right to cancel the order. In this circumstance, the seller will be responsible for the return shipping costs if the customer cancels the order and it is delivered anyway. If the delivery is made within 14 days of the date of purchase, the return package shipping fees will be the responsibility of the seller or the buyer, as the seller outlines in their listing or store page. Under no circumstance will New England Connect LLC be responsible for shipping costs incurred by the seller or the buyer.

Return and Refund Policy for Digital Products, Advertising, Subscriptions, Bookings, Tickets, and Services: Digital products, advertising, subscriptions, bookings, tickets, and services sold directly by New England Connect LLC are refundable at the discretion of New England Connect LLC and will be handled on a case-by-case basis. Sellers are required to list their refund policies on their listing. Products that fall under these categories are not automatically guaranteed the right to a refund if canceled. This can be due to several factors ranging from proprietary information or special access being shared after a sale, items that have been downloaded, subscription products, bookings depending on time-frames, and tickets and services which may be refunded at the seller’s discretion as outlined in the seller’s listing.

Handling of Transactions by Other Sellers: Items sold by other sellers must be handled by their respective sellers. New England Connect USA is not responsible for providing service or support for invoices related to a product or service that New England Connect LLC does not sell. Since we are a multi-vendor marketplace, we provide and facilitate services for sellers to interact with their buyers through the NE6 Platform directly. New England Connect LLC prohibits communication with sellers off the NE6 Platform to ensure a protected record of communications. Any communication outside the NE6 Platform may result in the suspension of the seller’s account.

NE6 Wallet and Payment Processing: There are two NE6 Wallets, one for the Directory Listing Site (https://newenglandconnect.com) and the other for the Multi-Vendor Marketplace (https://marketplace.newenglandconnect.com). At the current time, these two NE6 Wallets are not directly linked together. Transactions processed on https://newenglandconnect.com will be deposited into the NE6 Directory Wallet (Directory Wallet). Transactions processed on https://marketplace.newenglandconnect.com will be deposited into the NE6 Vendor Marketplace Wallet located in the Store Manager (Vendor Dashboard >> Payments). In the event that a Vendor/Seller would like to transfer funds between the two NE6 Wallets, they can submit a ticket request through their NE6 Directory account https://newenglandconnect.com. Note that https://marketplace.newenglandconnect.com will not be launching until late Fall 2024. For users interested in early access, please visit https://marketplace.newenglandconnect.com or https://support.newenglandconnect.com

Communication Requirements: Buyers can contact Sellers from their store page, the listing page, the seller’s social profile through messages, or a support chat on their store page if offered by the vendor. New England Connect LLC prohibits communication with sellers off the NE6 Platform to ensure a protected record of communications.

No Unauthorized Reselling: New England Connect LLC strictly prohibits the reselling of tickets or other items for events or services without proper authorization. Any attempt to resell tickets or items without authorization will result in the cancellation of the sale and potential suspension or termination of the seller’s account.

Reference to Other Policies: To access detailed information on our terms and conditions, privacy protocols, anti-scam invoice measures, and additional policies, kindly refer to the Policies Page. Users are advised to carefully examine the relevant policies corresponding to their intended utilization of the NE6 Platform.

Dispute Resolution for Returns and Refunds: Disputes regarding returns and refunds should be reported as soon as possible, but no later than 60 days from the transaction date. Our goal is to resolve all disputes within six months of the transaction date. For further details, please refer to our Return and Refund Policy.

New England Connect LLC is not primarily responsible for enforcing or mediating disputes regarding cancellation or refund policies, as these are determined solely by the Listing Owner. However, if a resolution cannot be reached between the Customer and the Listing Owner, both parties agree that New England Connect LLC may intervene to facilitate a resolution. In such cases, New England Connect LLC will take over the dispute process. NE6’s decision in mediated disputes will be binding as part of the platform’s resolution process. However, this does not waive the parties’ rights to pursue arbitration or court action under applicable law if they believe NE6’s resolution violates their legal rights.

By using the platform, both the Customer and the Listing Owner agree to adhere to NE6’s standard dispute resolution process. NE6 reserves the right to charge an administration fee for managing the dispute, which may be deducted from any refunds processed as part of the resolution. NE6 retains all non-refundable service fees regardless of the outcome of the dispute.

SOFTWARE

We may include software for use in connection with our NE6 Platform. If such software is accompanied by an end user license agreement (“EULA”), the terms of the EULA will govern your use of the software. If such software is not accompanied by a EULA, then we grant to you a non-exclusive, revocable, personal, and non-transferable license to use such software solely in connection with our NE6 Platform and in accordance with these Legal Terms. Any software and any related documentation is provided “AS IS” without warranty of any kind, either express or implied, including without limitation the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. You accept any and all risk arising out of use or performance of any software. You may not reproduce or redistribute any software except in accordance with the EULA or these Legal Terms.

PROHIBITED ACTIVITIES

You may not access or use the NE6 Platform for any purpose other than that for which we make the NE6 Platform available. The NE6 Platform may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the NE6 Platform, you agree not to: 

  • Systematically retrieve data or other content from the NE6 Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable, or otherwise interfere with security-related features of the NE6 Platform, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the NE6 Platform and/or the Content contained therein.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the NE6 Platform.
  • Use any information obtained from the NE6 Platform in order to harass, abuse, or harm another person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Use the NE6 Platform in a manner inconsistent with any applicable laws or regulations.
  • Engage in unauthorized framing of or linking to the NE6 Platform.
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the NE6 Platform or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the NE6 Platform.
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person or use the username of another user.
  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
  • Interfere with, disrupt, or create an undue burden on the NE6 Platform or the networks or services connected to the NE6 Platform.
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the NE6 Platform to you.
  • Attempt to bypass any measures of the NE6 Platform designed to prevent or restrict access to the NE6 Platform or any portion of the NE6 Platform.
  • Copy or adapt the NE6 Platform’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the NE6 Platform.
  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation any spider, robot, cheat utility, scraper, or offline reader that accesses the NE6 Platform, or use or launch any unauthorized script or other software.
  • Use a buying agent or purchasing agent to make purchases on the NE6 Platform.
  • Make any unauthorized use of the NE6 Platform, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
  • Use the NE6 Platform as part of any effort to compete with us or otherwise use the NE6 Platform and/or the Content for any revenue-generating endeavor or commercial enterprise.

USER GENERATED CONTRIBUTIONS

The NE6 Platform may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the NE6 Platform, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively “Contributions”). Contributions may be viewable by other users of the NE6 Platform and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary.

When you create or make available any Contributions, you thereby represent and warrant that: 

  • The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
  • You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the NE6 Platform, and other users of the NE6 Platform to use your Contributions in any manner contemplated by the NE6 Platform and these Legal Terms.
  • You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the NE6 Platform and these Legal Terms.
  • Your Contributions are not false, inaccurate, or misleading.
  • Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
  • Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
  • Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
  • Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
  • Your Contributions do not violate any applicable law, regulation, or rule.
  • Your Contributions do not violate the privacy or publicity rights of any third party.
  • Your Contributions do not violate any applicable law concerning child p*********y or otherwise intended to protect the health or well-being of minors.
  • Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
  • Your Contributions do not otherwise violate or link to material that violates any provision of these Legal Terms or any applicable law or regulation.

Any use of the NE6 Platform in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the NE6 Platform.

CONTRIBUTION LICENSE

By posting your Contributions to any part of the NE6 Platform or making Contributions accessible to the NE6 Platform by linking your account from the NE6 Platform to any of your social networking accounts, you automatically grant, and you represent and warrant that you have the right to grant to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including without limitation your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of or incorporate into other works such Contributions, and grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media formats and through any media channels.

This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the NE6 Platform. You are solely responsible for your Contributions to the NE6 Platform, and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the NE6 Platform; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

GUIDELINES FOR REVIEWS

We may provide you areas on the NE6 Platform to leave reviews or ratings.

When posting a review, you must comply with the following criteria: 

  • You should have firsthand experience with the person/entity being reviewed.
  • Your reviews should not contain offensive profanity or abusive, racist, offensive, or hateful language.
  • Your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability.
  • Your reviews should not contain references to illegal activity.
  • You should not be affiliated with competitors if posting negative reviews.
  • You should not make any conclusions as to the legality of conduct.
  • You may not post any false or misleading statements.
  • You may not organize a campaign encouraging others to post reviews, whether positive or negative.
  • This list is not exhaustive, and all reviews must comply with our general terms and conditions.
  • You may not participate in, post links or information about, or otherwise engage in any activities related to fraud or scams.

We may accept, reject, or remove reviews at our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

SOCIAL MEDIA

As part of the functionality of the NE6 Platform, you may link your account with online accounts you have with third-party service providers (each such account a “Third-Party Account”) by either: (1) providing your Third-Party Account login information through the NE6 Platform; or (2) allowing us to access your Third-Party Account as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account. By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the “Social Network Content”) so that it is available on and through the NE6 Platform via your account, including without limitation any friend lists; and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the NE6 Platform. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the NE6 Platform. You will have the ability to disable the connection between your account on the NE6 Platform and your Third-Party Accounts at any time. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. We make no effort to review any Social Network Content for any purpose, including but not limited to for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content. You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the NE6 Platform. You can deactivate the connection between the NE6 Platform and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.

THIRD-PARTY WEBSITES AND CONTENT

The NE6 Platform may include links to external websites (“Third-Party Websites”) and content created by third parties (“Third-Party Content”), such as articles, images, and software. We do not monitor or verify the accuracy or completeness of Third-Party Websites or Third-Party Content and are not responsible for them. Links to or use of Third-Party Websites and Content do not imply our endorsement. If you choose to access Third-Party Websites or use Third-Party Content, you do so at your own risk and should review their terms and privacy policies. Purchases made through Third-Party Websites are between you and the third party, and we are not responsible for such transactions. You agree that we are not liable for any harm or losses arising from your use of Third-Party Websites or Content.

ADVERTISERS

We allow third-party advertisers to display their advertisements and other information in certain areas of the NE6 Platform, such as sidebar advertisements or banner advertisements. We simply provide the space to place such advertisements, and we have no other relationship with the third-party advertisers.

ON-SITE ADVERTISING

On-Site Advertising is managed by the Advertiser (i.e., the user purchasing and posting the advertising) and New England Connect USA monitors. On-Site Advertising is advertising created through the New England Connect USA Platform. It includes any of the following advertising that is promoted:

All 3rd Party Advertising is managed by the respective 3rd party. New England Connect LLC has no control over this.

NE6 PLATFORM MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the NE6 Platform for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the NE6 Platform or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the NE6 Platform in a manner designed to protect our rights and property and to facilitate the proper functioning of the NE6 Platform.

PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy. By using the NE6 Platform, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the NE6 Platform is hosted in the United States. If you access the NE6 Platform from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the NE6 Platform, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.

Data Protection Measures: We implement various security measures to maintain the safety of your personal information when you place an order, enter, submit, or access your personal information. These measures include encrypted databases, firewalls, and regular security audits to protect against unauthorized access. We comply with data breach notification laws applicable in various jurisdictions, including the United States and the European Union. In the event of a data breach that compromises your personal information, we will notify you and relevant authorities as required by law.

Further, we do not knowingly accept, request, or solicit information from children or knowingly market to children. Therefore, in accordance with the U.S. Children’s Online Privacy Protection Act, if we receive actual knowledge that anyone under the age of 13 has provided personal information to us without the requisite and verifiable parental consent, we will delete that information from the NE6 Platform as quickly as is reasonably practical.

We respect the intellectual property rights of others. If you believe that any material available on or through the NE6 Platform infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law, you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the NE6 Platform infringes your copyright, you should consider first contacting an attorney.

Handling Alleged IP Infringements: If you believe that any content on our platform infringes your intellectual property rights, please notify us immediately. Provide a detailed description of the alleged infringement and any supporting documentation. We will investigate the claim and may take actions such as removing the content or disabling access to it while the investigation is ongoing. If necessary, we may also notify the user responsible for the content and provide them an opportunity to respond to the allegations.

TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the NE6 Platform. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE NE6 Platform (INCLUDING BLOCKING CERTAIN IP ADDRESSES) TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE NE6 Platform OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the NE6 Platform at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our NE6 Platform. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the NE6 Platform.

We cannot guarantee the NE6 Platform will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the NE6 Platform, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the NE6 Platform at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the NE6 Platform during any downtime or discontinuance of the NE6 Platform. Nothing in these Legal Terms will be construed to obligate us to maintain and support the NE6 Platform or to supply any corrections, updates, or releases in connection therewith.

GOVERNING LAW

These Legal Terms and your use of the NE6 Platform are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts applicable to agreements made and to be entirely performed within the Commonwealth of Massachusetts, without regard to its conflict of law principles.

DISPUTE RESOLUTION

NEW ENGLAND CONNECT LLC IS NOT PRIMARILY RESPONSIBLE FOR ENFORCING OR MEDIATING DISPUTES REGARDING CANCELLATION OR REFUND POLICIES, AS THESE ARE DETERMINED SOLELY BY THE LISTING OWNER. HOWEVER, IF A RESOLUTION CANNOT BE REACHED BETWEEN THE CUSTOMER AND THE LISTING OWNER, BOTH PARTIES AGREE THAT NEW ENGLAND CONNECT LLC MAY INTERVENE TO FACILITATE A RESOLUTION. IN SUCH CASES, NEW ENGLAND CONNECT LLC WILL TAKE OVER THE DISPUTE PROCESS. NE6’S DECISION IN MEDIATED DISPUTES WILL BE BINDING AS PART OF THE PLATFORM’S RESOLUTION PROCESS. HOWEVER, THIS DOES NOT WAIVE THE PARTIES’ RIGHTS TO PURSUE ARBITRATION OR COURT ACTION UNDER APPLICABLE LAW IF THEY BELIEVE NE6’S RESOLUTION VIOLATES THEIR LEGAL RIGHTS.

BY USING THE PLATFORM, BOTH THE CUSTOMER AND THE LISTING OWNER AGREE TO ADHERE TO NE6’S STANDARD DISPUTE RESOLUTION PROCESS. NE6 RESERVES THE RIGHT TO CHARGE AN ADMINISTRATION FEE FOR MANAGING THE DISPUTE, WHICH MAY BE DEDUCTED FROM ANY REFUNDS PROCESSED AS PART OF THE RESOLUTION. NE6 RETAINS ALL NON-REFUNDABLE SERVICE FEES REGARDLESS OF THE OUTCOME OF THE DISPUTE.

Summary: We aim to resolve disputes quickly and cost-effectively through informal negotiations first. If that fails, disputes will be resolved through binding arbitration or court, with specific conditions for legal fees.

Informal Negotiations: To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a “Dispute” and collectively the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least forty-five (45) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party. For disputes specifically related to marketplace transactions, the arbitration may take place in Worcester, Massachusetts.

Binding Arbitration: If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the American Arbitration Association (AAA) website. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in Worcester, Massachusetts. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

If for any reason a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Worcester, Massachusetts, and the Parties hereby consent to and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms.

In no event shall any Dispute brought by either Party related in any way to the NE6 Platform be commenced more than one (1) year after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable, and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

CHOICE OF ARBITRATION OR COURT: IN THE EVENT OF A DISPUTE, PARTIES MAY CHOOSE EITHER BINDING ARBITRATION OR TO PURSUE THE MATTER IN COURT. IF THE DISPUTE IS BROUGHT TO COURT, THE PARTY INITIATING THE LEGAL ACTION AGREES TO BE RESPONSIBLE FOR COVERING ALL LEGAL FEES, INCLUDING THOSE INCURRED BY NEW ENGLAND CONNECT LLC, REGARDLESS OF THE OUTCOME, UNLESS OTHERWISE PROHIBITED BY LOCAL LAW. THIS INCLUDES BUT IS NOT LIMITED TO COURT FEES, ATTORNEY FEES, AND OTHER ASSOCIATED COSTS. IN JURISDICTIONS WHERE THIS PROVISION IS DEEMED UNENFORCEABLE, THE LEGAL FEES WILL BE ALLOCATED IN ACCORDANCE WITH APPLICABLE LOCAL LAWS. BY USING THE NE6 PLATFORM, BOTH PARTIES ACKNOWLEDGE AND ACCEPT THAT NEW ENGLAND CONNECT LLC WILL NOT BE RESPONSIBLE FOR PAYING LEGAL FEES UNLESS NE6 INITIATES THE LEGAL ACTION AND LOSES THE CASE. FOR ADDITIONAL DETAILS, PLEASE REVIEW ALL POLICIES ON OUR POLICIES PAGE.

Restrictions: The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration: The Parties agree that the following disputes are exempt from both arbitration and court procedures outlined above unless otherwise stated: intellectual property claims, allegations of theft or invasion of privacy, and requests for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable, and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

Dispute Resolution for Vendor Transactions: If you have a dispute with a vendor that has not been resolved, please contact us at support@newenglandconnect.com or submit a ticket on your NE6 Directory Account at https://newenglandconnect.com/submit-ticket/ as soon as you become aware of the dispute. Allow vendors at least 14 days for complete resolution. If no resolution has been reached after 14 days, you may involve NE6 Platform Support for further assistance. NE6 Platform Support will investigate and attempt to resolve the dispute within an additional 14 days. If the dispute is not resolved within six months of the transaction date, resolution will be at the discretion of New England Connect LLC.

CORRECTIONS

There may be information on the NE6 Platform that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the NE6 Platform at any time, without prior notice.

DISCLAIMER

THE NE6 PLATFORM IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE NE6 PLATFORM WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE NE6 PLATFORM AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE NE6 PLATFORM’ CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE NE6 PLATFORM, AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER RESULTING FROM YOUR ACCESS TO AND USE OF THE NE6 PLATFORM, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE NE6 PLATFORM, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE NE6 PLATFORM BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE NE6 PLATFORM. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE NE6 PLATFORM, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR NE6 PLATFORM. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE NE6 PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING OR $1000.00 USD. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the NE6 Platform; (3) breach of these Legal Terms; (4) any breach of your representations and warranties set forth in these Legal Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the NE6 Platform with whom you connected via the NE6 Platform. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

USER DATA

We will maintain certain data that you transmit to the NE6 Platform for the purpose of managing the performance of the NE6 Platform, as well as data relating to your use of the NE6 Platform. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the NE6 Platform. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

Data Retention Policy: We retain user data for up to 36 months. This includes personal information, transaction records, and communications. Users have the right to request data deletion at any time. To request data deletion, please contact us at support@newenglandconnect.com. We will process your request in compliance with applicable data protection laws.

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the NE6 Platform, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the NE6 Platform, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE NE6 PLATFORM. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

CALIFORNIA USERS AND RESIDENTS

California residents can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by calling (800) 952-5210 or (916) 445-1254 if they have unresolved complaints with us.

MISCELLANEOUS

These Legal Terms, along with any policies or operational rules we post regarding the NE6 Platform, form the complete agreement between you and us. Our decision not to enforce any part of these Legal Terms does not waive our right to do so later. These terms are applied to the fullest extent allowed by law. We can assign our rights and obligations to others at any time. We are not liable for any delay or failure to act due to causes beyond our control. If any part of these Legal Terms is found to be invalid or unenforceable, the remaining parts will continue to be valid. No partnership, employment, or agency relationship is created by these terms or use of the NE6 Platform. These terms should not be construed against us as the drafter. You waive any defenses based on the electronic form of these terms and the lack of signing by both parties.

Accessibility: To ensure our NE6 Platform is accessible to all users, we offer an accessibility widget for user convenience. This widget provides tools to improve readability and navigation, such as text enlargement, contrast adjustment, and screen reader compatibility. If you encounter any accessibility issues while using our NE6 Platform, please contact us immediately at support@newenglandconnect.com. We are committed to resolving accessibility concerns promptly. You can also write to us at our business address: 82 Wendell Ave, Suite 100, Pittsfield, MA 01201.

Data Protection and Accessibility Inquiries: Our Data Protection Officer and Accessibility Officer can both be reached at the same mailing address: 82 Wendell Ave, Suite 100, Pittsfield, MA 01201, or via email at support@newenglandconnect.com.

TERMINATION OF ACCOUNT AND FORFEITURE OF FUNDS

If a user is terminated from the NE6 Platform due to violations of our terms and conditions, or any of our here-referenced policies found on the “Policies Page”, including but not limited to malicious intent, fraudulent activity, scam involvement, or severe breaches of platform policies, all funds in their NE6 Wallets will be forfeited without legal recourse. This includes both the NE6 Directory Wallet and the NE6 Vendor Marketplace Wallet. Users are advised to review the “Scammers Invoice Policy” for detailed information on the consequences of violating platform rules and the process of fund forfeiture. NE6 Platform reserves the right to enforce these measures to maintain a safe and trustworthy environment for all users.

PROHIBITION OF SCAMS

New England Connect LLC strictly prohibits any form of scam, including but not limited to advertising, crypto, financial, identity, or other fraudulent scams. Any user found to be running a scam or part of a scam will be immediately terminated, blocked, and banned from the platform. All funds in both the user’s NE6 Wallets will be forfeited. The NE6 Wallets are divided into NE6 Directory Wallet for transactions on https://newenglandconnect.com and NE6 Vendor Marketplace Wallet for transactions on https://marketplace.newenglandconnect.com. New England Connect LLC reserves the right to charge the scammer for any incurred losses, including hardship. Any user found to be part of a scam will be responsible for all legal fees related to any legal action taken by New England Connect LLC or any users scammed by the scammer on our platform. For more information, please visit the “Scammers Invoice Policy.”

TAX COMPLIANCE

Any user with $600 or more worth of sales in a calendar year is required to fill out a 1099-K form. This necessitates providing New England Connect LLC with their Employer ID or Social Security Number, as required by law for tax and reporting purposes. Any funds over $600 will not be paid out unless the 1099-K form is completed.

MARKETPLACE LAUNCH DATE

The multi-vendor marketplace does not have a confirmed launch date; however, our target is for Late Fall 2024. Please note that all features seen or discussed on the platform may not be active or available yet.

CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA) POLICY

In accordance with the U.S. Children’s Online Privacy Protection Act, users under the age of 13 need parental guidance to use the NE6 Platform. Users aged 14-17 need guardian permission to use the NE6 Platform. For more information, please refer to our “Children’s Online Privacy Protection Act (COPPA) Policy.”

PROHIBITED ITEMS FOR SALE

The following items are prohibited for sale: 

  • Links to external websites, unless otherwise approved
  • Pirated product and/or material
  • Copyrighted or trademark materials (media, images & texts)
  • Inappropriate body parts and organs (PG-13 maximum please)
  • Counterfeit Items (replicas or imitations of products and designer items)
  • Fake or Altered Documents
  • Illegal Goods and Services
  • Personal Information about another individual
  • Prescription drugs and products that require a prescription
  • Food items that have been made in a home-kitchen or an unregulated kitchen
  • Supplements, drugs, and items that the FDA has issued a warning or recall (or) that do not meet minimum packaging label requirements by the USDA, FDA, and FTC
  • Prostitution or Escorting
  • Currency Exchanges or Crypto Currency
  • Similar (or same) content several times in different categories and/or shops
  • Miscategorization – all items must be listed in an appropriate category
  • Meaningless title & description with no item/service
  • Shop test items
  • Free items and items with misleading prices
  • Items that are not for sale
  • Pre-order items, unless pre-sale approval proof can be provided
  • Illegal weapons, firearms & ammunition, stun guns, bb guns, pellet guns, blowguns, dart guns, illegal knives, and slingshots
  • Toy weapons, fake or prop weapons, 3D printed weapons, design schematics to print or self build weapons, and similar items representing weapons. This does not apply to certain items such as but not limited to kitchen knives, scissors, archery bow and arrows, etc.
  • Bullets (of any kind), firearm parts, stun gun parts, bb gun parts, and pellet gun parts
  • Tobacco, cigars, nicotine, e-cigarettes, cartridges for e-cigarettes, e-liquid, other smoking-cessation devices, vaporizers and diffusers used for any type of smoking or oral inhalation, any smoking device or smoking related item unless the item is a collectible item or approved (such as smoking pipes)
  • No illegal animals, exotic insects/plants/feed, or live animals; certain live feed may be approved such as but not limited to crickets, worms, etc.
  • Items made from wild or exotic animal skins (even if farm raised) and taxidermy items of wild or exotic animals; including, but not limited to any animal endangered or threatened under the US Endangered Species Act or anywhere else illegal. This includes but is not limited to exotic/wild/endangered pets, bones, furs, skins, bone/fur/skin/carcass cleaning, etc.; taxidermy items listed must be legal in all world regions. Taxidermists are encouraged to use https://marketplace.newenglandconnect.com, however it remains the taxidermist’s responsibility to ensure you’re in compliance with all world law.
  • Items from dropship service networks, unless verified by https://marketplace.newenglandconnect.com and approved with proof of dropship contract
  • Mod chips, mod chips accessories or other devices designed to circumvent copyright protection
  • Alcohol, Illegal drugs, controlled substances and related accessories. Certain accessories may be approved such as but not limited to smoking pipes (glass, stone, wood, etc.)
  • Signal jammers or products that descramble cable and satellite signals
  • Coupons and vouchers; unless it is a collectible item or otherwise approved
  • Falsified orders to create or generate false feedback. All orders must be placed by an actual buyer only
  • Setting minimum purchase requirements (for minimum quantity or amount) unless an auction, groupbuy, or rental listing
  • Lottery tickets, fast-food game pieces, codes and coupons for sweepstakes, raffles, or drawings offering a chance to win something

ENVIRONMENTAL AND ETHICAL STANDARDS

We promote green-friendly practices and encourage our vendors to adhere to sustainable and ethical standards. While we do not impose specific green-friendly requirements, vendors must comply with all state and federal laws. New England Connect LLC reserves the right to restrict or terminate vendors if we believe they are violating the law or intentionally harming the environment. We recommend vendors adopt environmentally friendly practices to contribute to a sustainable future.

FEEDBACK AND COMPLAINT RESOLUTION

If you have any issues or complaints, please follow these steps: 

  1. Contact the vendor directly and allow 14 days for resolution.
  2. If unresolved, contact NE6 Platform Support at support@newenglandconnect.com or submit a ticket on the support.newenglandconnect.com knowledge base.
  3. Allow NE6 Platform Support 14 days to investigate and follow up with a resolution.
  4.  If the issue is not resolved within six months of the transaction date, the resolution will be at the discretion of New England Connect LLC.

SECURITY MEASURES

We implement various security measures to protect your personal information and ensure safe transactions, including: 

  1. Encryption: Data transmitted to and from our platform is encrypted using SSL (Secure Socket Layer) technology to protect sensitive information.
  2. Security Protocols: Regular security audits, firewalls, and intrusion detection systems are in place to prevent unauthorized access.
  3. User Responsibilities: Users are responsible for maintaining the confidentiality of their account information, using strong passwords, and reporting any security breaches immediately.
  4. Data Protection: We comply with data protection regulations such as GDPR and CCPA to ensure your information is handled securely.

ACCESSIBILITY FEATURES

Our platform is designed to be accessible to all users, including those with disabilities. Features include: 

  1. Screen Reader Compatibility: The platform is compatible with screen reader software to assist visually impaired users. *Requires screen reader browser extensions.
  2. Text Color and Highlight Options: Users can adjust the text color for better readability.
  3. Text Resizing Options: Users can adjust the text size for better readability.
  4. Assistive Technologies: Support for various assistive technologies to enhance user experience. If you encounter any accessibility issues, please contact us at support@newenglandconnect.com for assistance.

CONTACT INFORMATION

Customer Support

For any issues related to the NE6 Platform Legal Policies and Terms, users have several options:

Mailing Address for Invoicing:

For payments, please make out to “New England Connect LLC” and send to New England Connect LLC Attention: Invoicing PO Box 2045 Framingham, MA 01701, USA

Chat with Johnny:

For instant support, users can talk to Johnny on ChatGPT at Chat with Johnny (https://chatgpt.com/g/g-iSWFfP8yj-ne6-johnny).

Submit Support Ticket:

Send us a support ticket Create Support Ticket (https://newenglandconnect.com/submit-ticket/).

Support Portal:

Access our comprehensive support knowledge base for guidance on various topics at Support Portal (https://support.newenglandconnect.com).

Customer Service Email:

For further assistance, you can email us at support@newenglandconnect.com.

Registered Business Address:

For formal inquiries, you may write to us at New England Connect LLC 82 Wendell Ave, Suite 100 Pittsfield, MA 01201, USA

By using our website, you acknowledge that you have read, understood, and agreed to the NE6 Platform Legal Policies and Terms.

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